Is my Ecwid checkout secure? How can I add SSL certificate to it?
When you use Ecwid, all sensitive information is transmitted via HTTPS secure protocol during checkout. So you don't need to install SSL certificate or change anything, Ecwid checkout is already secure.
If you want to tell your customers that their data is safe, you can add some kind of SSL seals/logos to your pages.
My customers see pre-defined values in checkout fields. Why?
When a customer goes to checkout, Ecwid determines his/her country,city and zip code based on the IP address (we use MaxMind's GeoIP solution. These found values are automatically shown at checkout. Why it is a great feature:
- In most cases, it helps the customer to check out faster(= more sales for you).
- Your customers see estimated shipping and tax cost as soon as they open the cart page.
If you get incorrect pre-defined values, it means that the MaxMind databases don't have the correct value for your IP. In this case, please open this URL: www.maxmind.com/app/locate_my_ip If you see the correct values on that page, it means that the problem is already fixed in the newest MaxMind database and it will be fixed in the next Ecwid updates (we update our geo-ip databases monthly).
If you see incorrect values on that page, then send your IP and problem description to correction@maxmind.com and MaxMind will fix the problem.
If you still want to disable this feature, please vote for this idea: ideas.ecwid.com/forums/22031-ideas-ecwid/suggestions/690502-option-to-disable-geolocation
Why the checkout button is missed in my store?
If all payment methods are disabled in your store, then Ecwid doesn’t show the “Checkout” button. So in order to enable the button, please log in to your control panel, open the System Settings → Payment page and enable at least one payment method.
I don't want to process orders online. I just want my customers pick up some products and then I get a notification about their selection. Is it possible?
Yes, it is possible. How to implement this:
- Disable all payment methods except for the "Phone ordering" one.
- Rename it to "Place order" for example. You can rename it by clicking its name.
- Make sure that all your products do not have weight assigned. In this case Ecwid will omit the "Shipping details" checkout step.
- Modify your mail notification or disable them.
