Can I modify notification that Ecwid sends?
Yes, it is possible. You can modify it on the "System Settings → Mail" page.
What is it mail tags?
Mail tags are special elements which can be used for modifying Ecwid notifications. When Ecwid sends a notification, it replaces all the mail tags with their actual values.
So if you for example add the %billing_city% tag to a notification about a new order, it will be replaced with the customer`s billing city in the notification.
Can I add information about purchased products to admin notifications?
By default notification sent to admin about new orders doesn't contain information about customer and products purchased. If you want, you can add this information manually.
- Go to the "System Settings → Mail → Admin notifications" page.
- Modify the "New order" notification and add this code there:
START SHIPPING
==== Shipping Details ====
-- Ship to --
%shipping_name%
%shipping_street%
%shipping_city%, %shipping_postalCode%
%shipping_countryName%
Phone %shipping_phone%
-- Shipping method --
%shippingOption%
END SHIPPING
==== Items ====
START ITEM
%name%
SKU %sku%
Weight %weight%
%options%
Quantity: %quantity%
Price (each): %price%
END ITEM
==== Order Totals ====
Items: %subtotal%
Shipping: %shipping%
Tax: %tax%
TOTAL: %total%
-- Payment method --
%paymentMethod%
-- Billing address --
%billing_name%
%billing_street%
%billing_city%, %billing_postalCode%
%billing_countryName%
Phone %billing_phone%
Notifications don't show information about all products purchased
If a customer purchased more than one item, but a notification contains information about one item only, it means that the text of this notification has been modified incorrectly. Make sure that it has the special START ITEM and END ITEM tags which create a loop.
It should look like this:
START ITEM
Product: %name%
Quantity: %quantity%
Price (each): %price%
END ITEM
Without these special tags only the first ordered product will be sent in the notification.
Is it possible to add a picture of the product that was purchased in the confirmation email?
Ecwid sends email notifications in plain text format, so it isn't possible to add image or any HTML tag at this moment.
Please vote for this idea: http://ideas.ecwid.com/forums/22031-ideas-ecwid/suggestions/332548-html-e-mail-notifications?ref=title
How to send a payment instruction in e-mail notifications
If you want to send an instruction in e-mail notifications, you should use the %paymentInstructions% mail tag.
When an order notification is sent, this mail tag is replaced with the corresponding payment instruction.
So, if a customer uses the Wire Transfer method, he/she will get an instruction for this method. If he/she uses any other method, he/she will get another instruction in the notification.
Since the payment instruction is in the HTML format, but e-mail notifications are in the plain-text, Ecwid removes all HTML tags from the instruction before inserting it into e-mail.
How can I test mail notifications?
The best way to preview them is to just place a test order as a customer.
How to add order comments to my admin notifications?
Ecwid version 10.2 released Jan 2012 added a new feature - an ability for customers to enter their comments for an order on checkout. Those comments then appear visible in the order details view in Ecwid control panel → Sales.
Order comments can also be included into the mail notifications to store admin. First of all, you should have the order comments enabled in Ecwid control panel → System settings → General → Cart. Then in the Ecwid control panel → System settings → Mail you can use the %orderComments% tag in the order notifications - it will be replaced with the actual order comments if customer specified ones while placing the order.
